Cancellation and Refund Policy
This policy explains the rules and procedures regarding cancellations and refunds on our platform. It clarifies the conditions under which requests can be made and how they are processed.
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1. Tournament Cancellations
Participants are generally unable to cancel their participation after a tournament begins. However, if a tournament is canceled by the platform, all participants will be fully refunded.
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2. Refund Requests
Users facing technical difficulties or disruptions that hinder participation in a tournament may request a refund. Each request is reviewed individually and must be submitted within the designated timeframe to be considered.
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3. Non-Refundable Fees
Certain fees, such as registration or entry fees for paid tournaments, may not qualify for a refund once the tournament begins. Users should carefully review the terms and conditions before participating.
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4. Refund Processing
Refunds will be processed using the same payment method as the original transaction. Please allow a few business days for the refund to appear in your account, as processing times depend on the payment provider.
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5. Policy Modifications
This policy may be revised occasionally to accommodate changes in procedures or regulations. Updated versions will be posted on this page and will take effect immediately upon publication.